FAQ
If your question isn't answered below, feel free to email us at tech-help@firemaplegames.com.

I lost my registration code!
No Problem!
We can lookup your registration code using your name and email address, date of purchase,
or other billing information (used for verification purposes only.)
Email tech support at tech-help@firemaplegames.com.

I just purchased. Now what?
Check your email!
We have emailed your transaction receipt and your registration code to you.
Check your email for two messages, one from firemaplegames.com and the other from plimus.com.
You should receive them immediately.
If you do not receive these emails immediately, they may have been filtered out by your junk mail filters.
Check your email junk folder, and your email trash folder, just in case.
Your registration code is an 8-character code, resembling this: XXXX-XXXX.
It will be clearly marked in the email you receive from firemaplegames.com.
You will need this code to activate your copy of the game.
When you run the demo version of the game, at the first screen, type your 8-digit registration code.
This will activate the Full Version, and register your copy.

How long does it take to purchase?
It takes about 1 minute. It's as simple as selecting your method of payment, entering your payment information, and authorizing the transaction.

Is there a delay after I purchase?
No. There is no delay. You should receive your confirmation email immediately after purchasing -- often within seconds.

What name will appear on my credit card statement?
Your credit card statement will show something like "PLIMUS.COM*FIREMAPLEGAMES.COM".
All online payments are made through Plimus, Inc., our authorized online retail reseller.

What do I receive when I purchase?
When you purchase the full version of a game, you will receive your registration code immediately by email.
Your registration code consists of eight letters or numbers, separated in the middle by a hyphen.
To complete the registration process, simply type the eight-digit code into the two text fields when you first start the game.

Will I receive anything shipped by mail?
No. Our games are available for immediate download. There are no boxes or CDs to receive.

How do I unlock the full version of the game?
Check your email for your registration code. It will be clearly marked in the email you receive from firemaplegames.com.
Your registration code is an 8-character code, resembling this, XXXX-XXXX.
When you run the demo version of the game, at the first screen, type your 8-digit registration code.
This will activate the Full Version, and register your copy.